> I'm curious to know how they can cover the entire US.
Because they're just using other services to get you what you want.. i.e. flowers, groceries, pizza, etc. - they just call a florist/supermarket/pizza joint/etc. local to the requester.
What examples of requests can you think of that can't be served anywhere in the US?
Meh, if you're going with that argument, then their service covers the globe.
Not to mention that while the service might be Magic, pizza bags aren't, and a pizza that takes over an hour to get to you isn't going to be hot. I don't think "here's a ridiculously expensive, late, cold pizza" answers the spirit of "I'd like a pizza".
No, it answers the letter of the request, not the spirit of it.
And if you think that's good enough (consumers won't), then just change the request to "I'd like a hot pizza in the next hour, because I'm hungry now and have an appointment".
Magic will do the best they can for whatever price they can. If the consumer doesn't like it, they won't order the thing. No big deal. If it turns out that the vast majority of people are not satisfied with what Magic offers, then Magic won't be a success - just like the other ten million business out there trying to get a foot hold. In all honesty we know the very vast majority of people live in places where (for a fee) Magic will be able to do some neat stuff. Who cares about the people that live in towns with no pizza.
> And if you think that's good enough (consumers won't)
A consumer in a town that doesn't have pizza is going to be disappointed they asked a service to deliver pizza and that service said "We can do that" ?
> "I'd like a hot pizza in the next hour, because I'm hungry now and have an appointment".
And Magic will say, "Sorry, no can do".
Consumers can't get everything they want now for the price they want. Stores turn people away all the time for requests that are impossible. Magic won't be doing anything new with regard to that.
I understand that but you still need a one to one mapping between customers and request, even if that request is not ultimately implemented by the person who picked up the phone.
They'll find a price point that matches the demand with their ability to supply. The premium involved in using this service is already substantial, so it's not going to be an everyday thing for everyone.
Every new customer needs a few minutes of one human's time. They can hire as many people as they need as long as customers are willing to pay the cost of that time. As long as the cost of the humans is something some number of customers are willing to pay, everything is great.
This is an ancient business model for customer service, so I guess I'm confused where you're going with this...
So your question is how are they going to scale to meet the demands of the 300 million people in the US?
Isn't that the fundamental question all business must face? When the first McDonald's opens in a town do they worry and say "How on earth will we meet the demand of the WHOLE town?"
Because they're just using other services to get you what you want.. i.e. flowers, groceries, pizza, etc. - they just call a florist/supermarket/pizza joint/etc. local to the requester.
What examples of requests can you think of that can't be served anywhere in the US?