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My Credit/Debit card offers concierge service but I've never used it. I'd have to find the number (or put it in my phone..), then speak to an operator, and then trust that they could deliver on what I expect.

This service is based on SMS though, and I'd presume they hold all the pertinent info (address, credit card etc) so that I wouldn't have to keep repeating it. I'd still have to trust that I get what I want, but the crucial speaking to an operator component is reduced to a fire and forget SMS. I'd use this if I was in the States.



I don't follow you

> My Credit/Debit card offers concierge service but I've never used it. I'd have to find the number (or put it in my phone..), then <text> an operator, and then trust that they could deliver on what I expect.

> This service is based on <calls> though, and I'd presume they hold all the pertinent info (address, credit card etc) so that I wouldn't have to keep repeating it. I'd still have to trust that I get what I want, but the crucial <texting> an operator component is reduced to a fire and forget <call>. I'd use this if I was in the States.


My Credit Card company doesn't do text based concierge service. I would have to call them. The making a phone call is the bit I don't like. I haven't used the service so I have no idea what to expect with regards to storing details etc.

The landing page for Magic shows me exactly what I could expect, and it's based on SMS.

What's not to follow?


You mentioned

- having to find the number (or put in in your phone), and

- trust that they could deliver on what I expect

- I'd presume they hold all the pertinent info

Yet those three things are identical whether you use magic or your CC concierge service!

So you might as well have just written

> My Credit/Debit card offers concierge service but I've never used it. I don't like talking on the phone, but I don't mind SMS.




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