I hardly ever watch product videos. I'm usually in locations where It would be rude and I don't want to put in earphones just to find out what's going on. But I'm a curmudgeon, and may be an outlier.

I groan when my questions aren't answered in print on the page, I don't want to watch a video either.

I will happily join you in outlier-land. I want to be able to read - and quickly grok - what a product is about. Needing to watch a video to understand a product is a marketing fail, IMO.

We should form a club! We can have meeting where we show videos that we all ignore, while we chat over drinks.

I thought that was this site. :)

I'd join that too. I never liked videos that are just some person reading from a script. Just give me the script, I'd rather read it at my own pace and time, and I don't care if you really want to be youtube-famous.

When I want to know what a product does or how I might find it useful, I prefer text. I don't have to wait for a video to get to the point.

However, when I've decided to actually try it out, I find the video extremely useful as I expect it to demonstrate the onboarding process for me (ie how do I get started quickly).

thinking that everybody prefers reading is a typical programmer bias. A good number of people will prefer watching a video. Same with voice, most programmers prefer email or chat for work related discussion. Almost all the sales people I know would rather pick up the phone and sort the issue by talking.

Do both and you can cover both camps. Doesn't have to be as boring as a plain transcript, obviously.

(I very rarely watch videos and much prefer screenshots or descriptions.)

It's not about what people like but about what works.

I don't mind videos but I hate those non informative mood videos.

This site doesnt need video because the information is already there.

Most people can't watch video during work hour. We should always treat video as 'optional extra'.

Case in point, technical support/call center and room where you're constantly 'monitored'(NASA control room/datacenter NOC etc).

Glitz IMO.

Annoying glitz too if they include information in the videos that isn't in text form on their website. Videos play at one speed, I can't fast forward the video if I'm a faster "video-watcher" like I can with reading. And if I'm on a VPN I'd rather avoid loading the video altogether if I can avoid it, which is what my browser plugins are for.

Well, perhaps I could just watch the videos faster, interesting thought experiment.

if youtube in focus on chrome, then shift+> for faster playback

> Do you find videos actually useful or are they just glitz?

If I'm legitimately interested in a service and want to know how it works, sure, but if I just want a quick overview to decide if I'm interested I'd rather have something simple like some text and images.

I don't have time to watch a video for every thing I look at. Give me text that can processed in seconds, not video that takes minutes.

It's extremely rare for me to indulge a linear narrative when I'm looking for information.

My vote goes for the short 1-minute video with understandable presentation of how the product works and solves my problem rather than reading paragraphs of text.