I've been met with that kind of stone walling before too, you know what eventually worked to actually turn the position of a local councilwoman? Going to her office and demand to speak with her, then sitting down, listening and having a conversation with her. Turns out that most of the emails "she" wrote to me was written by an assistant "to save her time" and she weren't aware of the points I was trying to bring up. Granted, this was like one and half decade ago, but if I was met with something similar today I'd try the same thing.
People tend to be a lot more reasonable in person, and also if you listen to them first.
Yeah, also they could be male. Don't take it so literal, the point I'm making is about going and physically meeting people, not about what title/label those people have.
People tend to be a lot more reasonable in person, and also if you listen to them first.