I´m in the same boat and I think it boils down to this: some people are actually quite passive, while others are more active in their use of technology.
It`d take more time for me to flesh this out than I want to give but the basic idea is I am not just sitting there "expecting things". I´ve been puzzled too at why so many people don´t seem to get it or are so frustrated like this lady, and in my observation this is their common element. It just looks very passive to me, the way they seem to use the machines and expect a result to be "given" to them.
PS. It reminds me very strongly of how our parent generation uses computers. Like the whole way of thinking is different, I cannot even understand why they would act certain ways or be afraid of acting in other ways, it´s like they use a different compass or have a very different (and wrong) model in their head of how this thing in front of them works.
It`d take more time for me to flesh this out than I want to give but the basic idea is I am not just sitting there "expecting things". I´ve been puzzled too at why so many people don´t seem to get it or are so frustrated like this lady, and in my observation this is their common element. It just looks very passive to me, the way they seem to use the machines and expect a result to be "given" to them.
PS. It reminds me very strongly of how our parent generation uses computers. Like the whole way of thinking is different, I cannot even understand why they would act certain ways or be afraid of acting in other ways, it´s like they use a different compass or have a very different (and wrong) model in their head of how this thing in front of them works.