In India, there are dozens of imposter accounts on twitter that pose as a bank's or telco's official handle.
They are very often the more responsive, and very caring and polite, quick to admit they are at fault ... and lure complainers into sharing personal info on DM on promises of speedy resolution.
This was a problem before Twitter became X. The blue tick mark was the only indicator of genuine accounts. Then X started selling tick marks to whoever pasy 8 dollars.
Facebook has a similar issue (although in this case the accounts may be from India but they go after everyone). People commenting on a company's page will get replies from accounts that set their name to "CUSTOMER SERVICE" or "TECH SUPPORT" (Mr. and Mrs. Support must have really had a specific career path in mind for their child) saying they're here to help and to kindly message them for a solution.
I've tried reporting these and Meta really does not care. Report as scam, nope looks fine to us. Report as fake name, nope looks fine to us. I don't think I've ever seen their report system work.
They are very often the more responsive, and very caring and polite, quick to admit they are at fault ... and lure complainers into sharing personal info on DM on promises of speedy resolution.
This was a problem before Twitter became X. The blue tick mark was the only indicator of genuine accounts. Then X started selling tick marks to whoever pasy 8 dollars.
Now it's wild west.