The law is very good, but unfortunately in practice it can be much harder to get the compensation.
My mum had a significantly delayed flight - she should get 400 euros. 18 months after, she still has nothing - on the phone, they just say that the relevant departement will look into it but they don't answer to customers directly, and emails are just ignored.
We did contact the relevant governement agency - they say the current wait time for them to do something is >12 months.
It seems there is a business of law agencies specializing in extracting those compensations - but they take a big cut.
Payment provider ? It was paid with a credit card, I don't think a bank could do anything here.
We did not file a dispute - there is an government agency which specifically manages the cases of those refunds, and they are 'fully booked' for more than a year.
My mum had a significantly delayed flight - she should get 400 euros. 18 months after, she still has nothing - on the phone, they just say that the relevant departement will look into it but they don't answer to customers directly, and emails are just ignored.
We did contact the relevant governement agency - they say the current wait time for them to do something is >12 months.
It seems there is a business of law agencies specializing in extracting those compensations - but they take a big cut.