I’ve also seen conductors do amazing things in service of customers, including radioing the train heading the other way and doing an unscheduled stop/meet to transfer a passenger who had missed their stop.
I feel he did it because he felt bad for not waking them up, but still.
If Amtrak wasn’t forbidden from competing with greyhound it’d be more reliable I feel, even if trains became busses a bit more often.
I've also been on the train during an unscheduled rendevous, at a station the northbound and southbound trains arrived out of order from their schedule, someone heading to a wedding got on the wrong train. It did seem pretty heroic to radio ahead and pause both trains to get the woman "back on track", shows that the conductors are in charge of their trains and the organization is still human.
Another legally imposed handicap is that they cannot compete with mail carriers - seems insane, the post offices used to be built on top of the terminals for good reason (adjacent to Chicago Union Station and NY Penn Station at least)
I feel he did it because he felt bad for not waking them up, but still.
If Amtrak wasn’t forbidden from competing with greyhound it’d be more reliable I feel, even if trains became busses a bit more often.