Agreed. In general, Google is still incredibly poor about this kind of communication.
Historically, when search was really their sole product, it was annoying but tolerable. Unhappy with them? Use a different search engine.
The bar moves, IMO, when you start asking people to invest (time or money) in your product. Dynamic is exactly the same with Google Apps "Enterprise" edition. When people are paying you hundreds or thousands of dollars a year, many have a reasonable expectation that the company will let them know when certain critical bugs/performance issues are going to be fixed.
Although they've improved a little, for the most part they continue to suck at this. It doesn't seem to be in their DNA.
Historically, when search was really their sole product, it was annoying but tolerable. Unhappy with them? Use a different search engine.
The bar moves, IMO, when you start asking people to invest (time or money) in your product. Dynamic is exactly the same with Google Apps "Enterprise" edition. When people are paying you hundreds or thousands of dollars a year, many have a reasonable expectation that the company will let them know when certain critical bugs/performance issues are going to be fixed.
Although they've improved a little, for the most part they continue to suck at this. It doesn't seem to be in their DNA.